Frequently Asked Questions

We hope you can find your answer to your question here!  If not, please stop by, give us a call at 641-393-2301 or send us an e-mail at psb@psbiowa.com.

ATM/Debit Cards

How do I find ATM's with no fees? 

Look for an ATM that is part of the Privileged Status Network, which Peoples Savings Bank is part of, because they will not surcharge you for a transaction.   Go to shazam.net to find a locator.

 

What do I do if I have lost my card?

 Please call Shazam at 1-800-383-8000.

 

What is the difference between a Debit and ATM card?

A Debit Card is similar to a credit card except that it is tied directly to your checking account, so you can only spend up to the amount available in your account at the time you use your card* (or up to your daily spending limit). Debit cards can be used at stores, for online purchases and to withdraw cash from an ATM by using your PIN number.

An ATM Card allows you to withdraw cash from an ATM machine with the use of your PIN number.

 

Checking/Savings Account

How can I find my balance on my account(s)?    

1)  Peoples 24 Hour Voice Access (641-393-2750 or 877-540-7444)

Voice Access will provide you with the following information:

  • current and available balance
  • complete history of checks, withdrawals and deposits
  • fund transfer
  • receive statement via fax
  • current interest rate
  • current & previous year's interest


2)  Online Banking
You can find more information on online banking on our website under services.  Log in and you can find balances, transfer money and more!  If you haven't used our online banking, sign up on sign up on our website or stop in to see us. 

 

3)  Mobile Banking

With mobile banking you get account balances either by texting, using a mobile app, or using a mobile browser.  Click on mobile banking under services to learn more.

 

What is the difference between current balance and available balance?                       

Current balance is your current ledger balance.  Current available balance is your current ledger balance minus holds and floats.  If you are making inquiries via ATM, internet banking, voice access or mobile banking it will also include current and next day memo posting. 

 

What do I need to open up a savings or checking account? 

We will need to see a copy of a social security card and photo id.  Plus you will need to know physical mailing address.

 

Services                    

What are your hours?

Lobby               7:30 AM - 3:00 PM Monday through Friday

                        7:30 AM -10:00 AM Saturday

Drive-Up           7:00 AM - 3:30 PM Monday through Friday

                        7:30 AM - 10:00 AM Saturday

All business conducted after 3:00 PM will be posted on the next business day. 

 

How do I switch my checking and/or savings account to your bank?  

We offer a "switch kit" that helps make it easy!  It leads you through the step by step process and even gives you sample letters to help you communicate with others that you are moving your account.   Stop in and we will guide you through the process.

 

What information do I need to wire funds? 

We receive and wire funds for customers.  We will need the following information:

  • Your name and account number
  • Your best contact phone number
  • Recipient Name
  • Recipient Account Number
  • Recipient Bank Routing/Swift Code
  • US dollar amount to be transferred


All requests that are received by email or fax will be verified by phone before they can be sent.  A signed request is required to complete a wire.

 

Credit Report

How and where can I get a copy of a free credit report? 

The Fair Credit Reporting Act (FCRA) requires each of the nationwide credit reporting companies — Equifax, Experian, and TransUnion — to provide you with a free copy of your credit report, at your request, once every 12 months.  Visit www.annualcreditreport.com to receive your free credit report.

Identity Theft

What do I do if I think I have become a victim of identity theft?  http://www.consumer.ftc.gov/features/feature-0014-identity-theft - Click on the link to find resources from Federal Trade Commission.

 

Savings Bonds

Where can I purchase savings bonds?

Savings Bonds must be purchased online from  www.treasurydirect.gov.   At this website you can also calculate what savings bonds are worth.